> For the complete documentation index, see [llms.txt](https://help.sesami.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sesami.co/account-management/billing/cancel-subscription.md). # Cancel Your Subscription Before canceling, reach out to us — we may be able to help with whatever you're experiencing. {% hint style="success" %} **Contact us first**: — tell us what's going on and we'll do our best to help. {% endhint %} ## Cancel Your Subscription If you've decided to move on: 1. Go to **Shopify > Settings > Apps and sales channels** 2. Find **Sesami** and click **Delete** 3. In the confirmation message, click **Delete** Once you delete the Sesami app, your plan is canceled. {% hint style="warning" %} You may still receive a charge after canceling due to your Shopify billing cycle. See [Shopify's app billing documentation](https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps) for details. {% endhint %} ## What Happens After Canceling * **Existing appointments are not canceled** — bookings already made will remain as they are * **No notifications are sent** — Sesami won't send any notifications to your customers after uninstalling * **Data is retained temporarily** — if you reinstall later, contact for assistance ## Before You Cancel * Export your booking data from Sesami * Sync upcoming appointments to Google Calendar * Notify your customers if they have future bookings We'd love to hear any feedback about your experience — reach out to . ## Related * [Pause or Freeze the Subscription](/account-management/billing/pause-or-freeze-subscription.md) — alternatives to canceling * [Refund Policy](/account-management/billing/refund-policy.md) — trial and refund information --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.sesami.co/account-management/billing/cancel-subscription.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.