# Cancel Your Subscription Before canceling, reach out to us — we may be able to help with whatever you're experiencing. {% hint style="success" %} **Contact us first**: — tell us what's going on and we'll do our best to help. {% endhint %} ## Cancel Your Subscription If you've decided to move on: 1. Go to **Shopify > Settings > Apps and sales channels** 2. Find **Sesami** and click **Delete** 3. In the confirmation message, click **Delete** Once you delete the Sesami app, your plan is canceled. {% hint style="warning" %} You may still receive a charge after canceling due to your Shopify billing cycle. See [Shopify's app billing documentation](https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps) for details. {% endhint %} ## What Happens After Canceling * **Existing appointments are not canceled** — bookings already made will remain as they are * **No notifications are sent** — Sesami won't send any notifications to your customers after uninstalling * **Data is retained temporarily** — if you reinstall later, contact for assistance ## Before You Cancel * Export your booking data from Sesami * Sync upcoming appointments to Google Calendar * Notify your customers if they have future bookings We'd love to hear any feedback about your experience — reach out to . ## Related * [Pause or Freeze the Subscription](/account-management/billing/pause-or-freeze-subscription.md) — alternatives to canceling * [Refund Policy](/account-management/billing/refund-policy.md) — trial and refund information --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.sesami.co/account-management/billing/cancel-subscription.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.