Pause or Freeze the Subscription

Going on vacation, running a seasonal business, or just need a break? Here's how to handle your Sesami subscription during downtime.

How Sesami Billing Works

Sesami is a third-party Shopify app, so its billing is separate from your Shopify subscription. Pausing or temporarily closing your Shopify store does not pause Sesami billing — invoices will continue unless you uninstall the app.

Steps to Pause

1. Save your data — export your booking information, service configurations, and resource settings so you can restore them later

2. Contact Sesami support — reach out to [e-mail] before uninstalling. We review all requests individually and may be able to help

3. Uninstall Sesami — if needed, remove the app to stop billing

We look at all requests individually. Contact us before uninstalling so we can find the best solution for your situation.

Coming Back

When you're ready to resume:

1. Reinstall Sesami from the Shopify App Store

2. Contact [e-mail] — the team will help you with the new setup

3. Re-add your services, resources, and availability (or restore from your saved data)

4. Test the booking flow on your storefront

Related

• Cancel Your Subscription — full cancellation steps

• Billing Schedule — billing cycle details

• Refund Policy — refund terms