# Pause or Freeze the Subscription

Going on vacation, running a seasonal business, or just need a break? Here's how to handle your Sesami subscription during downtime.

## How Sesami Billing Works

Sesami is a third-party Shopify app, so its billing is **separate from your Shopify subscription**. Pausing or temporarily closing your Shopify store does **not** pause Sesami billing — invoices will continue unless you uninstall the app.

## Steps to Pause

1. **Save your data** — export your booking information, service configurations, and resource settings so you can restore them later
2. **Contact Sesami support** — reach out to <help@sesami.co> **before** uninstalling. We review all requests individually and may be able to help
3. **Uninstall Sesami** — if needed, remove the app to stop billing

{% hint style="info" %}
We look at all requests individually. Contact us before uninstalling so we can find the best solution for your situation.
{% endhint %}

## Coming Back

When you're ready to resume:

1. Reinstall Sesami from the Shopify App Store
2. Contact <help@sesami.co> — the team will help you with the new setup
3. Re-add your services, resources, and availability (or restore from your saved data)
4. Test the booking flow on your storefront

## Related

* [Cancel Your Subscription](/account-management/billing/cancel-subscription.md) — full cancellation steps
* [Billing Schedule](/account-management/billing/billing-schedule.md) — billing cycle details
* [Refund Policy](/account-management/billing/refund-policy.md) — refund terms


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