Pause or Freeze the Subscription
Going on vacation, running a seasonal business, or just need a break? Here's how to handle your Sesami subscription during downtime.
How Sesami Billing Works
Sesami is a third-party Shopify app, so its billing is separate from your Shopify subscription. Pausing or temporarily closing your Shopify store does not pause Sesami billing — invoices will continue unless you uninstall the app.
Steps to Pause
Save your data — export your booking information, service configurations, and resource settings so you can restore them later
Contact Sesami support — reach out to [email protected] before uninstalling. We review all requests individually and may be able to help
Uninstall Sesami — if needed, remove the app to stop billing
We look at all requests individually. Contact us before uninstalling so we can find the best solution for your situation.
Coming Back
When you're ready to resume:
Reinstall Sesami from the Shopify App Store
Contact [email protected] — the team will help you with the new setup
Re-add your services, resources, and availability (or restore from your saved data)
Test the booking flow on your storefront
Related
Cancel Your Subscription — full cancellation steps
Billing Schedule — billing cycle details
Refund Policy — refund terms
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