# Collaborator Access

When you need help from the Sesami support team with your store setup, we may request **Collaborator Access** to your Shopify account. This is a secure, Shopify-native way to grant temporary access without sharing your login credentials.

## What is Collaborator Access?

Collaborator Access is a Shopify feature that allows an app partner or agency to access your Shopify admin with specific permissions you control. It's the recommended way for Sesami's team to assist with:

* Theme installation and configuration
* Troubleshooting booking issues
* Custom setup and integrations
* White-glove setup services

## How It Works

{% stepper %}
{% step %}

#### Sesami sends a collaborator request

When you contact us for support that requires admin access, our team will send a collaborator request to your store using your Shopify store URL.
{% endstep %}

{% step %}

#### You receive and review the request

You'll see the request in your Shopify admin. Go to:

**Shopify Admin > Settings > Users**

Click the **Requests** tab to see pending collaborator requests.
{% endstep %}

{% step %}

#### Review and adjust permissions

Before accepting:

1. Click the collaborator request from Sesami
2. Review the requested permissions in the **Roles** section
3. Adjust permissions if needed — you control exactly what the collaborator can access
   {% endstep %}

{% step %}

#### Accept the request

Click **Accept request** to grant access. You can revoke access at any time from the same page.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
Collaborator access does not count toward your Shopify staff limit and can be removed at any time.
{% endhint %}

## Revoking Access

When the support work is complete, you can remove collaborator access:

1. Go to **Shopify Admin > Settings > Users**
2. Find the collaborator account
3. Click **Remove** to revoke access

## Learn More

For full details on collaborator accounts, see [Shopify Help: Collaborator Accounts](https://help.shopify.com/en/manual/your-account/users/security/collaborator-accounts).


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