Collaborator Access

When you need help from the Sesami support team with your store setup, we may request Collaborator Access to your Shopify account. This is a secure, Shopify-native way to grant temporary access without sharing your login credentials.

What is Collaborator Access?

Collaborator Access is a Shopify feature that allows an app partner or agency to access your Shopify admin with specific permissions you control. It's the recommended way for Sesami's team to assist with:

• Theme installation and configuration

• Troubleshooting booking issues

• Custom setup and integrations

• White-glove setup services

How It Works

1

Sesami sends a collaborator request

When you contact us for support that requires admin access, our team will send a collaborator request to your store using your Shopify store URL.

2

You receive and review the request

You'll see the request in your Shopify admin. Go to:

Shopify Admin > Settings > Users

Click the Requests tab to see pending collaborator requests.

3

Review and adjust permissions

Before accepting:

1. Click the collaborator request from Sesami

2. Review the requested permissions in the Roles section

3. Adjust permissions if needed — you control exactly what the collaborator can access

4

Accept the request

Click Accept request to grant access. You can revoke access at any time from the same page.

Collaborator access does not count toward your Shopify staff limit and can be removed at any time.

Revoking Access

When the support work is complete, you can remove collaborator access:

1. Go to Shopify Admin > Settings > Users

2. Find the collaborator account

3. Click Remove to revoke access

Learn More

For full details on collaborator accounts, see Shopify Help: Collaborator Accounts.