# Orders

When a customer books through Shopify Checkout, Sesami creates a Shopify order. Here's how booking orders work and how to manage them.

{% hint style="info" %}
**Sesami Instant Booking** has an option to create or not create a Shopify order. If order creation is disabled, bookings are recorded in Sesami only.
{% endhint %}

## What a Booking Order Looks Like

A Sesami booking order in Shopify includes:

* The **service product** with the Duration variant (e.g., "60 Minutes")
* **Line item properties** with booking details: date, time, resource, and location
* Standard Shopify order data: customer info, payment, order number

## Order Fulfillment

Since bookings are services — not physical products — there's nothing to ship. You can handle fulfillment in whichever way works for your team:

* **Leave orders unfulfilled** — this is the simplest approach and doesn't affect the booking in any way
* **Fulfill after the appointment** — useful if you want a clean order list showing only upcoming appointments as "unfulfilled"
* **Auto-fulfill at booking** — if you prefer all orders marked as complete right away

{% hint style="info" %}
Fulfillment status has **no effect** on the booking itself. Whether an order is fulfilled or not, the appointment remains active in Sesami.
{% endhint %}

### Auto-Fulfilling Service Orders

If you want to automate fulfillment for service orders, you can:

* Use **Shopify Flow** to auto-fulfill orders tagged with a specific tag
* Use a third-party fulfillment app for digital/service products

## Refunds

Refunds for booking orders follow the standard Shopify refund process:

1. Go to **Shopify Admin > Orders > \[select the order]**
2. Click **Refund**
3. Process the refund as needed

{% hint style="warning" %}
Refunding an order in Shopify does **not** automatically cancel the booking in Sesami. Cancel the appointment in Sesami separately if needed.
{% endhint %}

## Related

* [Customers](/apps-integrations/shopify/customers.md) — how customer data flows between Sesami and Shopify
* [Catalog and Products](/apps-integrations/shopify/catalog-and-products.md) — setting up products as bookable services
* [Cancellations & Rescheduling](/booking/booking-features/cancellations-rescheduling.md) — managing appointment changes
* [Sesami Instant Booking](/booking/booking-features/instant-booking.md) — booking without going through Shopify Checkout


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