Availability

Rules and constraints that control when services can be booked.

What is Availability?

Availability determines when customers can book your services. This includes working hours, timezone handling, booking restrictions, and time slot configurations.

Core Availability Settings

Resource Availability

Set working hours and schedules for resources (team members, rooms, equipment):

• Define recurring weekly schedules

• Set specific dates with custom hours

• Create block-offs for holidays or maintenance

• Configure per-resource availability

Flexible Slots

Control when customers can book with custom time slot intervals:

• Set intervals (15, 30, 45, or 60 minutes)

• Service-specific configuration

• Match booking times to your actual operations

Booking Restrictions

Buffer Times

Add time between appointments for preparation:

• Before each appointment (prep time)

• After each appointment (cleanup time)

• Before first appointment of the day (opening setup)

Same Day Bookings

Control whether customers can book on the same day:

• Disable same day bookings entirely

• Set minimum advance notice (Round-up starting interval)

Calendar Start Date

Set a specific start date for the booking calendar:

• Calendar opens to your chosen date instead of today

• Perfect for seasonal services, future events, or pre-sales

Timezone & Display

Timezone

Configure timezone handling for customers and multi-location:

• Customer timezone conversion

• Multi-location timezone support

• Timezone fixation for destination-based services

Reservation Period

Temporarily hold time slots while customers checkout:

• Prevent double bookings

• Configurable hold duration (5-60 minutes)

• Automatically releases expired reservations

Date and Time Format

Customize how dates and times are displayed to customers.

How Availability Works

Availability is calculated based on multiple factors:

1. Resource availability - Are the required resources working?

2. Service constraints - Buffer times, same-day restrictions

3. Existing bookings - Already booked time slots

4. Timezone - Customer or location timezone

5. Reservation period - Temporarily held slots

A time slot is only available if all conditions are met.

Related

• Resources - Set up resources

• Services - Configure services

• Booking Experiences - Customer-facing UI

• Locations - Multi-location setup