> For the complete documentation index, see [llms.txt](https://help.sesami.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sesami.co/booking/booking-experiences/resource-selection.md).

# Resource Selection

Let customers pick a specific resource — a team member, room, or piece of equipment — as part of their booking flow, or have Sesami assign one automatically.

{% hint style="info" %}
"Resources" is the new term in the Sesami Admin Portal. In the Shopify app, this is still labeled "Team". A team member is one type of resource — rooms and equipment are others.
{% endhint %}

## When to Use Resource Selection

Resource selection works well when the choice of resource matters to the customer:

* **Personal services** — hair, massage, coaching, tattoo, training
* **Provider loyalty** — customers rebooking with the same person
* **Room or equipment preference** — specific treatment rooms, studios, or gear
* **Expertise matching** — customers choosing a specialist for their needs

## Configure Resource Selection

Resource selection is configured per service. There are two places to do this, depending on which interface you're using.

### In the Sesami Admin Portal

The Admin Portal lets you manage resources per service **per location**, with fine-grained control over how each resource group behaves in the booking experience.

1. Go to **Services** and open a service
2. Click **Manage resources** for the location you want to configure
3. In the **Resources** dialog, you'll see one or more resource groups (e.g., "One of these resources")
4. For each group, toggle:
   * **Selectable in Experience** — when on, customers can pick from this group during booking. When off, Sesami auto-assigns from the group.
   * **Blocks during booking** — reserves the resource for the duration of the booking so it can't be double-booked
5. Use **Add a resource** to add more resources or resource groups
6. Click **Confirm**, then **Save**

{% hint style="info" %}
**Selectable in Experience** is the Admin Portal equivalent of "Let customers choose". Turn it off to have Sesami auto-assign a resource from the group instead.
{% endhint %}

### In the Sesami Shopify App

1. Go to **Sesami > Services**
2. Choose a service
3. Under **Other options**, pick one of:
   * **Book with "Any Available"** — Sesami assigns an available resource automatically
   * **Let customers choose** — customers pick their preferred resource during booking
4. **Save**

{% hint style="info" %}
**How "Any Available" assignment works**: if two or more resources are available at the same time, Sesami assigns one randomly. There isn't a way to prioritize specific resources for auto-assignment.
{% endhint %}

## Hide "Any Available" on the Booking Experience

You can hide the "Any available" option so customers must pick a specific resource.

1. Go to **Shopify Admin > Online Store > Themes > Customize**
2. Open the **Product** template
3. Select the **Sesami booking button** block
4. Turn on **Hide any available**
5. **Save**

## Recommendations

{% hint style="success" %}
Showing both **"Choose a resource"** and **"Any available"** typically converts better — customers who care about the choice can make it, and everyone else takes the fastest path.
{% endhint %}

* Make sure every resource has availability configured, otherwise they won't appear as options
* Keep resources assigned to the right services under **Sesami > Services**
* For multi-resource services (e.g., a stylist **and** a room), Sesami handles the combined assignment automatically

## Related

* [Resources](/admin/resources.md) — set up team members, rooms, and equipment
* [Resource Availability](/booking/availability/resource-availability.md) — configure each resource's schedule
* [Services](/admin/services.md) — assign resources to services
* [Assigned to No One - Invalid Order](/get-started/onboarding/troubleshooting/troubleshooting-assigned-to-no-one-caused-by-invalid-order.md) — resource assignment troubleshooting


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