# Online Meeting Links

Add video conferencing links to virtual appointments. Customers receive the meeting link automatically in their confirmation email.

Sesami works with any video conferencing platform:

* **Zoom**
* **Google Meet**
* **Microsoft Teams**
* **Webex**
* **Any URL-based meeting tool**

## Two Approaches

### Resource-Based Links (Recommended)

Add the meeting link to the **resource description**. Each resource can have its own link.

**Use when:** Each team member has their own meeting room (e.g., personal Zoom rooms).

### Service-Based Links

Add the meeting link to the **service description**. All bookings for that service share the same link.

**Use when:** All appointments use the same meeting space (e.g., a group yoga class).

| Scenario                         | Best approach  |
| -------------------------------- | -------------- |
| Each therapist has own Zoom room | Resource-based |
| Group yoga class                 | Service-based  |
| Personal consultations           | Resource-based |
| Webinar or seminar               | Service-based  |

## Setup

### Adding a Link to a Resource

1. Go to **Sesami > Resources > \[select resource] > Edit**
2. In the **Description** field, add your meeting link:

   ```
   Join via Zoom: https://zoom.us/j/1234567890
   Meeting ID: 123 456 7890
   Passcode: wellness
   ```
3. **Save**

### Adding a Link to a Service

1. Go to **Sesami > Services > \[select service] > Manage**
2. In the **Description** or **Service Details** field, add your meeting link
3. **Save**

## Where Links Appear

Meeting links from descriptions are included in:

* **Booking confirmation email** — sent immediately after booking
* **Reminder emails** — sent before appointment (if configured via Flows)
* **Rescheduling confirmation** — if appointment is moved

## Important: Links Are Not Auto-Generated

Sesami does not create a unique meeting link per booking. The same link from the resource or service description is shared with every customer who books that resource or service. Use permanent/reusable meeting links (e.g., Zoom Personal Meeting Room) and manage access with waiting rooms or passcodes.

## Group Appointments

For [Group Appointments](/booking/booking-features/group-appointments.md), add the meeting link to the **service description** so all participants receive the same link. Make sure your video platform supports your expected group size.

## Tips

* **Use permanent links** (Zoom Personal Meeting Room or reusable Google Meet links) to avoid maintenance
* **Enable waiting rooms or passcodes** for security
* **Include download links** for the meeting platform so first-time users can get set up
* **Start meetings a few minutes early** so customers don't wait

## Troubleshooting

<details>

<summary>Meeting link not appearing in confirmation email</summary>

Verify the link is saved in the resource or service description. Create a test booking to confirm it comes through.

</details>

<details>

<summary>Customers can't join the meeting</summary>

Common causes: host hasn't started the meeting, customer needs the platform app installed, or the link has a typo. Include clear instructions and a contact method in the description.

</details>

## Related

* [Resources](/admin/resources.md) — set up resources with descriptions
* [Services](/admin/services.md) — configure service descriptions
* [Group Appointments](/booking/booking-features/group-appointments.md) — virtual group sessions
* [Notification Emails](/notifications/notification-emails.md) — email customization


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