Online Meeting Links
Add video conferencing links to virtual appointments. Customers receive the meeting link automatically in their confirmation email.
Sesami works with any video conferencing platform:
Zoom
Google Meet
Microsoft Teams
Webex
Any URL-based meeting tool
Two Approaches
Resource-Based Links (Recommended)
Add the meeting link to the resource description. Each resource can have its own link.
Use when: Each team member has their own meeting room (e.g., personal Zoom rooms).
Service-Based Links
Add the meeting link to the service description. All bookings for that service share the same link.
Use when: All appointments use the same meeting space (e.g., a group yoga class).
Each therapist has own Zoom room
Resource-based
Group yoga class
Service-based
Personal consultations
Resource-based
Webinar or seminar
Service-based
Setup
Adding a Link to a Resource
Go to Sesami > Resources > [select resource] > Edit
In the Description field, add your meeting link:
Save
Adding a Link to a Service
Go to Sesami > Services > [select service] > Manage
In the Description or Service Details field, add your meeting link
Save
Where Links Appear
Meeting links from descriptions are included in:
Booking confirmation email — sent immediately after booking
Reminder emails — sent before appointment (if configured via Flows)
Rescheduling confirmation — if appointment is moved
Important: Links Are Not Auto-Generated
Sesami does not create a unique meeting link per booking. The same link from the resource or service description is shared with every customer who books that resource or service. Use permanent/reusable meeting links (e.g., Zoom Personal Meeting Room) and manage access with waiting rooms or passcodes.
Group Appointments
For Group Appointments, add the meeting link to the service description so all participants receive the same link. Make sure your video platform supports your expected group size.
Tips
Use permanent links (Zoom Personal Meeting Room or reusable Google Meet links) to avoid maintenance
Enable waiting rooms or passcodes for security
Include download links for the meeting platform so first-time users can get set up
Start meetings a few minutes early so customers don't wait
Troubleshooting
Meeting link not appearing in confirmation email
Verify the link is saved in the resource or service description. Create a test booking to confirm it comes through.
Customers can't join the meeting
Common causes: host hasn't started the meeting, customer needs the platform app installed, or the link has a typo. Include clear instructions and a contact method in the description.
Related
Resources — set up resources with descriptions
Services — configure service descriptions
Group Appointments — virtual group sessions
Notification Emails — email customization
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