> For the complete documentation index, see [llms.txt](https://help.sesami.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sesami.co/da/kontoadministration/billing/cancel-subscription.md).

# Opsig dit abonnement

Før du annullerer, så kontakt os — vi kan måske hjælpe med det, du oplever.

{% hint style="success" %}
**Kontakt os først**: <help@sesami.co> — fortæl os, hvad der foregår, så vil vi gøre vores bedste for at hjælpe.
{% endhint %}

## Opsig dit abonnement

Hvis du har besluttet at gå videre:

1. Gå til **Shopify > Indstillinger > Apps og salgskanaler**
2. Find **Sesami** og klik på **Slet**
3. I bekræftelsesmeddelelsen skal du klikke på **Slet**

Når du sletter Sesami-appen, annulleres din plan.

{% hint style="warning" %}
Du kan stadig blive opkrævet efter annullering på grund af din Shopify-faktureringscyklus. Se [Shopifys dokumentation om app-fakturering](https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps) for detaljer.
{% endhint %}

## Hvad der sker efter annullering

* **Eksisterende aftaler annulleres ikke** — bookinger, der allerede er foretaget, forbliver, som de er
* **Der sendes ingen notifikationer** — Sesami sender ingen notifikationer til dine kunder efter afinstallation
* **Data gemmes midlertidigt** — hvis du geninstallerer senere, kontakt <help@sesami.co> for hjælp

## Før du annullerer

* Eksportér dine bookingdata fra Sesami
* Synkronisér kommende aftaler med Google Kalender
* Underret dine kunder, hvis de har fremtidige bookinger

Vi vil meget gerne høre eventuel feedback om din oplevelse — kontakt <help@sesami.co>.

## Relateret

* [Sæt abonnementet på pause eller frys det](/da/kontoadministration/billing/pause-or-freeze-subscription.md) — alternativer til at annullere
* [Refusionspolitik](/da/kontoadministration/billing/refund-policy.md) — oplysninger om prøveperiode og refusion


---

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