> For the complete documentation index, see [llms.txt](https://help.sesami.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sesami.co/da/kontoadministration/billing/pause-or-freeze-subscription.md).

# Sæt abonnementet på pause eller frys det

Skal du på ferie, driver du en sæsonbetonet virksomhed, eller har du bare brug for en pause? Sådan håndterer du dit Sesami-abonnement under nedetid.

## Sådan fungerer Sesami-fakturering

Sesami er en tredjeparts Shopify-app, så dens fakturering er **adskilt fra dit Shopify-abonnement**. At sætte din Shopify-butik på pause eller midlertidigt lukke den gør **ikke** Sesami-faktureringen pauser — fakturaer vil fortsætte, medmindre du afinstallerer appen.

## Trin til at sætte på pause

1. **Gem dine data** — eksportér dine bookingoplysninger, servicekonfigurationer og ressourceindstillinger, så du kan gendanne dem senere
2. **Kontakt Sesami-support** — henvend dig til <help@sesami.co> **før** du afinstallerer. Vi gennemgår alle anmodninger individuelt og kan muligvis hjælpe
3. **Afinstaller Sesami** — hvis nødvendigt, fjern appen for at stoppe faktureringen

{% hint style="info" %}
Vi ser på alle anmodninger individuelt. Kontakt os før afinstallation, så vi kan finde den bedste løsning til din situation.
{% endhint %}

## Kommer tilbage

Når du er klar til at genoptage:

1. Geninstaller Sesami fra Shopify App Store
2. Kontakt <help@sesami.co> — teamet vil hjælpe dig med den nye opsætning
3. Tilføj dine tjenester, ressourcer og tilgængelighed igen (eller gendan fra dine gemte data)
4. Test bookingforløbet på din storefront

## Relateret

* [Opsig dit abonnement](/da/kontoadministration/billing/cancel-subscription.md) — fulde trin til annullering
* [Faktureringsplan](/da/kontoadministration/billing/billing-schedule.md) — detaljer om faktureringscyklussen
* [Refusionspolitik](/da/kontoadministration/billing/refund-policy.md) — refusionsbetingelser


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