> For the complete documentation index, see [llms.txt](https://help.sesami.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sesami.co/de/erste-schritte/onboarding/troubleshooting/safari-cookies.md).

# Safari-Cookies

Safaris Datenschutzfunktionen können einige Cookies blockieren und dazu führen, dass Buchungsabläufe unerwartet funktionieren.

## Symptome

* Schaltflächen reagieren nicht
* Meldungen über abgelaufene Sitzung
* Kundendetails werden zwischen den Schritten nicht beibehalten

## Empfohlene Maßnahmen

{% stepper %}
{% step %}

#### Testmodi

Testen Sie den Buchungsablauf in Safari **Privat** Modus und Normalmodus.
{% endstep %}

{% step %}

#### Problembehandlungseinstellung

Bitten Sie den Kunden, „Cross-Site-Tracking verhindern“ vorübergehend zu deaktivieren (nur zur Problembehandlung).
{% endstep %}

{% step %}

#### Storefront-Prüfung

Bestätigen Sie, dass die Storefront eine Online Store 2.0 ist und das Sesami-Embed aktiviert ist.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
Wenn das Problem nur in Safari und nicht in Chrome auftritt, hängt es oft mit Cookies/Tracking zusammen.
{% endhint %}


---

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