> For the complete documentation index, see [llms.txt](https://help.sesami.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sesami.co/es/gestion-de-la-cuenta/billing/refund-policy.md).

# Política de reembolso

Sesami incluye un periodo de prueba para que puedas evaluar el producto antes de que se te cobre.

## Prueba

Cuando instalas Sesami por primera vez y eliges un plan, recibes una **prueba gratuita de 10 días**.

## Escenario de reembolso / sin cargo

Si desinstalas Sesami dentro del período de prueba (en un plazo de 10 días), no se te cobrará la suscripción, porque no has seleccionado un plan de pago en Sesami y Sesami aún no puede cobrarte a través de la facturación de Shopify.

{% hint style="info" %}
Si tienes preguntas sobre tu situación de facturación específica (por ejemplo, el momento de emisión de la factura de Shopify), contacta con el soporte de Sesami con la URL de tu tienda de Shopify y la fecha de la factura.
{% endhint %}


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