> For the complete documentation index, see [llms.txt](https://help.sesami.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sesami.co/es/gestion-de-la-cuenta/billing/refund-policy.md).

# Política de reembolsos

Sesami incluye un período de prueba para que puedas evaluar el producto antes de que se te cobre.

## Prueba

Cuando instalas Sesami por primera vez y eliges un plan, por lo general recibes un **prueba gratuita de 30 días**.

## Escenario de reembolso / sin cargo

Si desinstalas Sesami dentro del período de prueba (dentro de 30 días), no se te cobrará la suscripción.

{% hint style="info" %}
Si tienes preguntas sobre tu situación de facturación específica (por ejemplo, el momento de la factura de Shopify), ponte en contacto con el soporte de Sesami con la URL de tu tienda de Shopify y la fecha de la factura.
{% endhint %}


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