> For the complete documentation index, see [llms.txt](https://help.sesami.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sesami.co/fr/commencer/onboarding/troubleshooting.md).

# Dépannage

Problèmes courants et comment les résoudre.

## Installation et configuration

* [Aucune disponibilité](/fr/commencer/onboarding/troubleshooting/no-availability.md) — les créneaux horaires n’apparaissent pas pour les clients
* [Incompatibilité de fuseau horaire](/fr/commencer/onboarding/troubleshooting/timezone-mismatch.md) — les heures de réservation ne correspondent pas à votre heure locale

## Erreurs

* [Session expirée](/fr/commencer/onboarding/troubleshooting/session-expired.md) — erreur « Session expirée, veuillez actualiser »
* [Cookies Safari](/fr/commencer/onboarding/troubleshooting/safari-cookies.md) — Safari bloque les cookies ou affiche des erreurs
* [Page d’erreur de lien invalide](/fr/commencer/onboarding/troubleshooting/as-a-customer-why-am-i-seeing-an-invalid-link-error-page.md) — le client voit une page de lien invalide
* [Attribué à personne - commande invalide](/fr/commencer/onboarding/troubleshooting/troubleshooting-assigned-to-no-one-caused-by-invalid-order.md) — réservation non attribuée à une ressource
* [Attribué à personne - quantité invalide](/fr/commencer/onboarding/troubleshooting/troubleshooting-assigned-to-no-one-caused-by-invalid-quantity.md) — réservation non attribuée en raison de problèmes de quantité

## Toujours bloqué ?

Contactez-nous à <help@sesami.co> avec l’URL de votre boutique, le service concerné et une capture d’écran.


---

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