> For the complete documentation index, see [llms.txt](https://help.sesami.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sesami.co/fr/gestion-du-compte/billing/refund-policy.md).

# Politique de remboursement

Sesami inclut une période d’essai afin que vous puissiez évaluer le produit avant d’être facturé.

## Essai

Lorsque vous installez Sesami pour la première fois et choisissez un forfait, vous recevez généralement un **essai gratuit de 30 jours**.

## Scénario de remboursement / sans frais

Si vous désinstallez Sesami pendant la période d’essai (dans les 30 jours), aucun frais d’abonnement ne vous sera facturé.

{% hint style="info" %}
Si vous avez des questions concernant votre situation de facturation spécifique (par exemple, le moment de la facture Shopify), contactez l’assistance Sesami avec l’URL de votre boutique Shopify et la date de la facture.
{% endhint %}


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