Onboarding Call
Get personalized help setting up Sesami with a free onboarding session from our Customer Success team.
What is the onboarding call?
When you upgrade your Sesami account, you'll receive an automatic invitation to book a free onboarding session with one of our Customer Success team members via Google Meet.
Our goal is to help you get up and running as fast as possible, so you can start taking bookings and focus on other aspects of your business. We'll also reserve time to answer any questions you have about your workflow and how it fits within the Sesami app.
What to expect on the call
During your onboarding session, we'll cover:
Personalized walk-through of Sesami's most loved features - Get familiar with the core functionality tailored to your business
Chart the best Sesami + Shopify workflow for your business - We'll help you design a booking flow that works for your specific needs
Get familiarized with time-saving features including:
Customer cancellation and rescheduling
Group appointments
Point of Sale integration
Google Calendar sync
Learn how to take bookings through your Shopify POS device - Perfect for retail locations and in-person bookings
Get answers to all your questions about the Sesami app - Bring your specific questions and challenges
Meeting details
Platform: Google Meet (online web meeting)
Duration: Typically 30-60 minutes
Cost: Free with your Sesami subscription
Timing: You can schedule the call at your convenience after upgrading
How to book your onboarding call
Check your email for the automatic invitation sent after upgrading
Click the booking link in the email
Choose a time that works for your schedule
You'll receive a Google Meet link before the session
Pro tip: Before your onboarding call, take a few minutes to explore the Sesami admin interface and note down any specific questions about your business workflow. This will help us tailor the session to your needs.
Didn't receive an invitation?
If you've upgraded your account but haven't received an onboarding invitation, please contact our support team:
Email: [email protected]
We'll make sure you get scheduled for a session.
Alternative resources
If you prefer to set up Sesami on your own, check out these resources:
Quickstart Guide - Step-by-step setup instructions
White-Glove Setup Service - Professional setup assistance
Professional Services - Custom development services
Related
Quickstart Guide - Self-service setup
White-Glove Setup Service - Professional setup assistance
Professional Services - Custom development services
Sesami Admin Portal - Admin interface overview
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