# Onboarding Call Get personalized help setting up Sesami with a free onboarding session from our Customer Success team. ## What is the onboarding call? When you upgrade your Sesami account, you'll receive an automatic invitation to book a **free onboarding session** with one of our Customer Success team members via Google Meet. Our goal is to help you get up and running as fast as possible, so you can start taking bookings and focus on other aspects of your business. We'll also reserve time to answer any questions you have about your workflow and how it fits within the Sesami app. ## What to expect on the call During your onboarding session, we'll cover: 1. **Personalized walk-through of Sesami's most loved features** - Get familiar with the core functionality tailored to your business 2. **Chart the best Sesami + Shopify workflow for your business** - We'll help you design a booking flow that works for your specific needs 3. **Get familiarized with time-saving features** including: * Customer cancellation and rescheduling * Group appointments * Point of Sale integration * Google Calendar sync 4. **Learn how to take bookings through your Shopify POS device** - Perfect for retail locations and in-person bookings 5. **Get answers to all your questions about the Sesami app** - Bring your specific questions and challenges ## Meeting details * **Platform**: Google Meet (online web meeting) * **Duration**: Typically 30-60 minutes * **Cost**: Free with your Sesami subscription * **Timing**: You can schedule the call at your convenience after upgrading ## How to book your onboarding call 1. Check your email for the automatic invitation sent after upgrading 2. Click the booking link in the email 3. Choose a time that works for your schedule 4. You'll receive a Google Meet link before the session {% hint style="success" %} **Pro tip**: Before your onboarding call, take a few minutes to explore the Sesami admin interface and note down any specific questions about your business workflow. This will help us tailor the session to your needs. {% endhint %} ## Didn't receive an invitation? If you've upgraded your account but haven't received an onboarding invitation, please contact our support team: * **Email**: We'll make sure you get scheduled for a session. ## Alternative resources If you prefer to set up Sesami on your own, check out these resources: * [Quickstart Guide](https://help.sesami.co/get-started/quickstart) - Step-by-step setup instructions * [White-Glove Setup Service](https://help.sesami.co/get-started/onboarding/white-glove-setup) - Professional setup assistance * [Professional Services](https://help.sesami.co/get-started/onboarding/professional-services) - Custom development services ## Related * [Quickstart Guide](https://help.sesami.co/get-started/quickstart) - Self-service setup * [White-Glove Setup Service](https://help.sesami.co/get-started/onboarding/white-glove-setup) - Professional setup assistance * [Professional Services](https://help.sesami.co/get-started/onboarding/professional-services) - Custom development services * [Sesami Admin Portal](https://help.sesami.co/admin/sesami-admin-portal) - Admin interface overview --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.sesami.co/get-started/onboarding/onboarding-call.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.