Safari Cookies

Safari’s privacy features can block some cookies and cause booking flows to behave unexpectedly.

Symptoms

• Buttons not responding

• Session expired messages

• Customer details not persisting between steps

Recommended actions

1

Test modes

Test the booking flow in Safari Private mode and normal mode.

2

Troubleshooting setting

Ask the customer to temporarily disable “Prevent Cross-Site Tracking” (for troubleshooting only).

3

Storefront check

Confirm the storefront is Online Store 2.0 with Sesami embed enabled.

If the issue only happens on Safari and not on Chrome, it’s often cookie/tracking related.