> For the complete documentation index, see [llms.txt](https://help.sesami.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sesami.co/get-started/onboarding/troubleshooting/safari-cookies.md).

# Safari Cookies

Safari’s privacy features can block some cookies and cause booking flows to behave unexpectedly.

## Symptoms

* Buttons not responding
* Session expired messages
* Customer details not persisting between steps

## Recommended actions

{% stepper %}
{% step %}

#### Test modes

Test the booking flow in Safari **Private** mode and normal mode.
{% endstep %}

{% step %}

#### Troubleshooting setting

Ask the customer to temporarily disable “Prevent Cross-Site Tracking” (for troubleshooting only).
{% endstep %}

{% step %}

#### Storefront check

Confirm the storefront is Online Store 2.0 with Sesami embed enabled.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
If the issue only happens on Safari and not on Chrome, it’s often cookie/tracking related.
{% endhint %}


---

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