Welcome to the new Sesami Help Portal with AI capabilities. Search your question and get your answer instantly!
For the complete documentation index, see llms.txt. This page is also available as Markdown.

Timezone Mismatch

If your available time slots appear at the wrong times — or availability seems to disappear — the most likely cause is a timezone mismatch between Sesami and your Shopify store.

Common Symptoms

  • Time slots show at unexpected hours (e.g., you set 9am–5pm but customers see 2am–10am)

  • Availability appears empty because slots fall outside business hours in the customer's timezone

  • Booked appointment times don't match what the customer selected

How Timezones Work in Sesami

There are multiple timezone settings that must align:

Setting
Where
What it controls

Shopify store timezone

Shopify > Settings > General

Base timezone for your store

Sesami store timezone

Sesami > Settings > Store Settings > Timezone

Timezone used for availability and bookings

Customer timezone conversion

Sesami > Settings > Storefront Settings

Whether to show times in the customer's local timezone

Fixing Timezone Mismatch

Step 1: Check your Shopify timezone

  1. Go to Shopify > Settings > General

  2. Note your store timezone

Step 2: Match Sesami timezone

  1. Go to Sesami > Settings > Store Settings > Timezone

  2. Set it to match your Shopify store timezone

  3. Save

Step 3: Review customer timezone conversion

If you serve customers in different timezones:

  • Enable timezone conversion — the calendar automatically converts your availability to the customer's local timezone

  • On the Shopify order, you'll see the customer's timezone and their selected time

  • In Sesami, appointments are always stored in your store's timezone

If you serve customers in one location only:

  • Disable timezone conversion to avoid confusion

  • Optionally hide the timezone label in Sesami > Settings > Storefront Settings

Destination Time (Timezone Fixation)

Some businesses need times fixed to the destination timezone rather than the store or customer timezone. Examples:

  • Tours — a 10am tour in Paris should always show as 10am, regardless of the customer's location

  • Airport lounges — times should match the airport's local time

  • On-site experiences — the service happens in a fixed location

Use the service timezone fixation option to lock times to a specific timezone.

Last updated

Was this helpful?