Assigned to No One - Invalid Order

When bookings appear as "Assigned to: No one" in Sesami, it means the selected time slot became unavailable before the order was completed. This guide explains why this happens and how to fix it.

Why this happens

There might be cases where Sesami receives an invalid order from Shopify. This means the selected date and time is no longer available by the time Sesami received the order information.

Common causes

1. Another customer booked the same slot - While the first customer was going through checkout, another customer completed a booking for the same time slot

2. Team member became unavailable - After the customer selected the slot, the team member's availability changed due to:

   • Availability schedule changes

   • An event added to their synced Google Calendar

   • Manual blocking of time slots

   • Team member being disabled or removed

What to do

When you see a booking assigned to "No one", you have two options:

Option 1: Reschedule the appointment

1. Navigate to Sesami > Bookings

2. Find the booking assigned to "No one"

3. Pick an available slot on behalf of the customer

4. Reschedule the appointment

5. The customer will receive an email with the new appointment details

Option 2: Cancel and refund

1. Navigate to Sesami > Bookings

2. Find the booking assigned to "No one"

3. Cancel the booking and process a refund in Shopify

4. Ask the customer to book a new appointment

5. The customer will receive a cancellation email

How to prevent this from happening

Enable these two important settings to prevent invalid bookings:

1. Open Sesami in your Shopify Admin

2. Navigate to Settings

3. Enable both:

   • "Reservation period" - Reserves the time slot for a customer while they complete checkout

   • "Validate appointments in cart" - Checks if the slot is still available before allowing checkout

Recommended: Enable both settings to significantly reduce "Assigned to: No one" bookings caused by timing conflicts.

Understanding these settings

Reservation Period

When enabled, this temporarily reserves the selected time slot for the customer while they go through the checkout process. The slot won't be available to other customers during this time.

Validate Appointments in Cart

When enabled, Sesami checks whether the selected slot is still available when the customer proceeds to checkout. If it's no longer available, the customer is prompted to select a new time before continuing.

Related

• Reservation Period - Configure reservation timing

• Cart Verification Script - Cart validation setup

• Quickstart Guide - Setup and troubleshooting