Assigned to No One - Invalid Quantity

When customers add multiple quantities of a booking service to their cart, it can result in bookings being "Assigned to: No one". This guide explains the issue and provides two solutions.

The problem

One particular issue with booking in Sesami occurs when bookings are assigned to "No one" in the app. This commonly happens when:

• Customers add a quantity greater than 1 to their cart

• The booking product allows quantity selection on the product page

• There aren't enough team members or slots available to fulfill multiple bookings at the same time

Two prevention methods

There are two main preventative measures we recommend:

1. Hiding the quantity selector on the product page

2. Using Sesami's group appointment feature

You can use either method, or both for maximum protection.

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Method 1: Hide quantity on theme

The most common solution is to hide the quantity selector either through theme options or by editing the liquid theme files directly.

Why this works

Hiding the quantity on your Sesami booking product ensures that a single "add to cart" action by your client equates to exactly one booking slot in the Sesami app.

How to hide quantity

Depending on your theme and level of expertise, you have a few options:

Option A: Theme settings (if available)

Some Shopify themes offer a setting to hide quantity selectors for specific products. Check your theme's customization options.

Option B: Edit theme code

You may need to edit your theme's liquid files to hide the quantity selector.

Shopify community resources:

• Prestige Theme - Hide/Delete Quantity button

• Removing quantity box for select products

• Remove Quantity from a product

Note: Depending on your theme, you might want to consult your web developer or theme developer for help, as code changes may be required.

Need help?

If you're unable to successfully hide the quantity variable in your Shopify product booking page, contact our support team.

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Method 2: Use group appointments

The second method is to utilize Sesami's group appointment booking feature.

How it works

By using the group appointment feature, the number of reservations per time slot will be limited to the maximum number of bookings you set. This enables an app check to ensure that:

• There is actually a slot available for the client to book

• There is a team member available to assign the booking to

How to enable group appointments

1. Open Sesami in your Shopify Admin

2. Navigate to Services

3. Click on a service

4. Navigate to Group Appointments

5. Configure the maximum bookings per slot

6. Save your changes

For more information, see our Group Appointments guide.

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Extra preventive measures

In addition to the methods above, enable these settings for additional protection:

1. Navigate to: Sesami > Settings

2. Enable both:

   • "Reservation period" - Reserves slots during checkout

   • "Validate appointments in cart" - Checks availability before checkout

Best practice: Combine quantity hiding with reservation period and cart validation for the most reliable booking experience.

Related

• Group Appointments - Group booking configuration

• Reservation Period - Reserve slots during checkout

• Cart Verification Script - Cart validation

• Remove Quantity Dropdown - Theme customization guide