> For the complete documentation index, see [llms.txt](https://help.sesami.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sesami.co/get-started/quickstart/activate-the-new-sesami-app-and-admin-portal.md).

# Activate the New Sesami app and Admin Portal

{% hint style="warning" %}
**Important:** This article applies only to stores that had **Sesami installed before May 8, 2026.** If you installed Sesami on or after this date, you can skip these instructions.
{% endhint %}

<figure><img src="https://934599958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnDgiM1CWSLWRIbhORANO%2Fuploads%2FP40MFCY5pjLT5PSWI79C%2FScreenshot%202026-06-03%20at%2021.05.01.png?alt=media&amp;token=7ab70fe1-3392-4d9d-9e14-1f196113849c" alt=""><figcaption></figcaption></figure>

The new Sesami experience includes access to the [Admin Portal](/admin/sesami-admin-portal.md), where you can manage advanced features and settings to help manage your business.

The Sesami Admin Portal provides access to advanced Sesami features, including:

* [Service](/admin/services.md) settings
* Create more [Resources](/admin/resources.md) and [edit Availability](/booking/availability/resource-availability.md)
* Create [Locations](/admin/locations.md)
* Configure [Notifications](/notifications/notification-emails.md)
* [Apps & Integrations](/apps-integrations/shopify.md)
* & more!

### Step 1: Your store has already been migrated!

### Step 2: Check Your Email

1. The "Sesami Invitation" email was automatically sent to your [store's registered email address](https://admin.shopify.com/settings/general/store-contact-details).
2. Open the email and click **Activate your account**.

<figure><img src="https://934599958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnDgiM1CWSLWRIbhORANO%2Fuploads%2FROes9TXllwt0U9JfG5vx%2Finvitation.png?alt=media&amp;token=13d03407-1a57-471c-9434-7659c65afe09" alt=""><figcaption></figcaption></figure>

### You're All Set!

Once activation is complete, you'll have access to the Admin Portal experience and all advanced Sesami features.

You can return to the Admin Portal at any time directly from the Sesami app.

<figure><img src="https://934599958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnDgiM1CWSLWRIbhORANO%2Fuploads%2FmKSFd8fndQQpiYp2yhqJ%2FScreenshot%202026-06-03%20at%2021.46.36.png?alt=media&amp;token=50250dee-5111-482d-b786-fae8141d2d83" alt=""><figcaption></figcaption></figure>

## Troubleshooting

<details>

<summary>I didn't receive the invitation email</summary>

Check:

1. [Shopify Store Email address](https://admin.shopify.com/settings/general/store-contact-details)
2. Spam/Junk folder
3. Promotions tab
4. Contact Sesami team

</details>

<details>

<summary>How do I find my Shopify Store Email?</summary>

[Shopify Admin → Settings → Store Details → Contact Information](https://admin.shopify.com/settings/general/store-contact-details)

</details>

<details>

<summary>I don't see Step 1 (Enable Sesami App Embed)</summary>

Whether this step appears depends on your Shopify theme and whether the Sesami App Embed has already been enabled.

If the App Embed is already enabled, simply continue with the next step.

Merchants on all plans can use the App Embed and remove the legacy ScriptTag integration.

<figure><img src="https://934599958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnDgiM1CWSLWRIbhORANO%2Fuploads%2FO81jtKfdLqzsTsV3WZge%2Fimage%20(1).png?alt=media&amp;token=d568cdb0-a71a-4c96-a138-30fea1953080" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>Failed to authenticate with Admin Portal</summary>

<figure><img src="https://934599958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnDgiM1CWSLWRIbhORANO%2Fuploads%2FJ6pp2pvWCZuXCIK5CNBy%2Fscreenshot.png?alt=media&amp;token=a7627e43-3f13-48de-9c90-99ec6d1bd8a0" alt=""><figcaption></figcaption></figure>

The error can occur when your Shopify store email is changed after the Sesami Admin Portal user has been created. Sesami may still have the previous email associated with the Admin Portal account, which can prevent authentication.

**If you’re on the Small plan:**\
Please contact us at <help@sesami.co>, our Development Team can remove the old user and create a new one with your updated email address.

**If you’re on the Pro or Premium plan:**

1. Sign in to the Admin Portal \[<https://admin.sesami.co/>] using your previous email address.
2. Go to Users.
3. Invite your new email address as a new user.

</details>


---

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