Here at Sesami, we want you to love our product the way we love it.
Sometimes, even good things come to an end. You might decide that Sesami is not the product for you after all, or you might have decided to move towards a completely different direction for your customer's needs. While we are sad to see you go, we want to make sure that you leave feeling good about your journey with us.
We offer a hassle-free 30 day money back guarantee.
You can upgrade your Sesami account to the Small, Medium or Enterprise plan, try it out, and if you find that you are unsatisfied with the product, as long as it's within 30 days from initial upgrade, we will refund your subscription payment.
To Request a Refund or Credit
IMPORTANT INFO PART 1:
In order for a refund or credit request to be processed, the Sesami app must be INSTALLED on your Shopify account. You can downgrade to the free plan of Sesami prior to requesting a refund.
How to request a refund for your Sesami subscription:
- From your Shopify admin, go to Apps
- Find Sesami in your list of apps and click on Get Support
- Write to us your refund request and click Send Message.
The refund request must come through your Shopify store (rather than directly from your email).
IMPORTANT INFO PART 2:
Sesami is an app partner of Shopify and all subscriptions and billing goes through Shopify Billing. We can facilitate the refund or credit back to your account with Shopify support but please note that we ourselves cannot do the actual processing.