Randy Pante

Customer Success Manager @ Sesami

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Activity overview

Latest activity by Randy Pante
  • Randy Pante created an article,

    Custom Integration (Priority Development Support)

    Don’t have time to set it up yourself? Have theme issues? We can help! If you need development assistance to setup Sesami with your theme, you can purchase and book a custom setup service with us! ...

  • Randy Pante created an article,

    Manual Booking for Customers

    Sesami Web Admin To book an appointment for your customer manually on the Sesami app, navigate to Sesami > Calendar > Book From here, all you have to do is select the required options: Service Dur...

  • Randy Pante created an article,

    Edit your shopify confirmation email to include product options.

    Editing Your Shopify Confirmation Email If you have included a form on your Shopify product page and want it to also be included on your Shopify order confirmation, just follow the steps below. As ...

  • Randy Pante created an article,

    As a customer, why am I seeing an invalid link error page?

    Error - Invalid Link If have clicked on the reschedule or cancel link on your appointment email and see the following error page... The most likely reason is that the link to reschedule/cancel the...

  • Randy Pante created an article,

    Workflow Setup: In-Store Appointments

    Here is a general overview on how to set up your in-store appointment calendar that allows multiple customers book per time slot: Set up your product on Shopify. Make sure you have the variant "D...

  • Randy Pante created an article,

    How to Setup Google Calendar Sync

    Step By Step Walkthrough Enabling Google Calendar Sync You can enable your google calendar sync by navigating to:Team > [click on team member] > Advanced > Google Calendar Sync   Important things...

  • Randy Pante created an article,

    How do I set up tips / tipping option?

    Sesami itself doesn't handle payments directly of your bookings, but instead is using the Shopify foundation and framework. Good news though, Shopify has recently released new tipping features. Ple...

  • Randy Pante created an article,

    Reports and Appointments Export (PRO PLAN ONLY)

    Reports and Appointments Export Request We are able to send you a CSV file of your appointments on Sesami as needed (PRO PLANS ONLY). Email us the request here: https://help.sesami.co/hc/en-us/requ...

  • Randy Pante created an article,

    Accelerated checkouts and dynamic checkout buttons

    Disable accelerated/dynamic checkout buttons to prevent conflict with Sesami. We highly recommend to disable accelerated check out buttons on your theme (such as shop pay, google pay, Apple Pay, et...

  • Randy Pante created an article,

    Troubleshooting "Assigned to: No one" caused by invalid quantity

    Prevention One particular issue we have been having with client booking in Sesami is when these bookings are assigned to "no one" on the Sesami app. This help page will showcase two different metho...