> For the complete documentation index, see [llms.txt](https://help.sesami.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sesami.co/ja/meru/onboarding/troubleshooting/safari-cookies.md).

# SafariのCookie

Safariのプライバシー機能により、一部のCookieがブロックされ、予約フローが予期せず動作する場合があります。

## 症状

* ボタンが反応しない
* セッションの期限切れメッセージ
* 手順間で顧客情報が保持されない

## 推奨される対応

{% stepper %}
{% step %}

#### テストモード

Safariで予約フローをテストする **プライベート** モードと通常モード。
{% endstep %}

{% step %}

#### トラブルシューティング設定

顧客に一時的に「サイト越えトラッキングを防ぐ」を無効にしてもらいます（トラブルシューティング目的のみ）。
{% endstep %}

{% step %}

#### ストアフロントの確認

ストアフロントがSesamiの埋め込みが有効なOnline Store 2.0であることを確認します。
{% endstep %}
{% endstepper %}

{% hint style="info" %}
問題がSafariでのみ発生し、Chromeでは発生しない場合、原因は多くの場合Cookie/トラッキング関連です。
{% endhint %}


---

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