> For the complete documentation index, see [llms.txt](https://help.sesami.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sesami.co/no/kom-i-gang/onboarding/troubleshooting/safari-cookies.md).

# Safari-informasjonskapsler

Safaris personvernfunksjoner kan blokkere noen informasjonskapsler og føre til at bestillingsflyter oppfører seg uventet.

## Symptomer

* Knapper svarer ikke
* Meldinger om at økten er utløpt
* Kundedetaljer som ikke blir værende mellom trinnene

## Anbefalte tiltak

{% stepper %}
{% step %}

#### Testmoduser

Test bestillingsflyten i Safari **Privat** modus og normal modus.
{% endstep %}

{% step %}

#### Feilsøkingsinnstilling

Be kunden midlertidig deaktivere «Forhindre sporing på tvers av nettsteder» (kun for feilsøking).
{% endstep %}

{% step %}

#### Butikkfrontkontroll

Bekreft at butikkfronten er Online Store 2.0 med Sesami-innbygging aktivert.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
Hvis problemet bare oppstår i Safari og ikke i Chrome, er det ofte relatert til informasjonskapsler/sporing.
{% endhint %}


---

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