# Customizing Notification Emails

You can add a personal touch to the confirmation emails your customers, team members, and merchants receive — without needing to write custom templates.

## Two Places to Customize

{% stepper %}
{% step %}

#### Appointment Details (per service)

Go to: **Sesami > Services > \[Click on a service] > Appointment Details**

Anything you write here will appear in the confirmation email sent to the customer, team member, and merchant for that service.

Use this for:

* Special instructions
* Location info
* Policies and what to bring
* What to expect during the appointment
  {% endstep %}

{% step %}

#### Event Notes (per resource)

Go to: **Sesami > Team / Resources > \[Select a team member or resource] > Advanced > Notifications > Event Notes**

These notes are added to the confirmation email when that resource is booked.

Great for:

* Personal greetings from the team member
* Team-specific instructions
* Language preferences
  {% endstep %}
  {% endstepper %}

## Tips

{% hint style="info" %}

* Keep service and resource naming consistent so customers always know what they're booking
* Test emails on both desktop and mobile before going live
* Preview by making a test booking with your own email address
  {% endhint %}

## Need More Advanced Customization?

For fully custom email templates, reminders, thank-you notes, and SMS, use [Sesami Flows](/automations/sesami-flows.md) — often paired with [Klaviyo](/automations/sesami-flows-and-klaviyo.md) for email marketing.

With Flows you can:

* Design fully custom email templates
* Send appointment reminders at any timing
* Trigger follow-up and review-request emails
* Integrate with your existing marketing stack

{% hint style="warning" %}
Sesami Flows does not support attachments, so Flow-based emails won't include the default `.ics` calendar file. See [Notification Emails](/notifications/notification-emails.md) for details.
{% endhint %}

## Related

* [Notification Emails](/notifications/notification-emails.md) — default email behavior and who gets notified
* [Sesami Flows](/automations/sesami-flows.md) — advanced email and SMS automation
* [Sesami Flows and Klaviyo](/automations/sesami-flows-and-klaviyo.md) — send emails via Klaviyo


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