Customizing Notification Emails
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You can add a personal touch to the confirmation emails your customers, team members, and merchants receive — without needing to write custom templates.
Go to: Sesami > Services > [Click on a service] > Appointment Details
Anything you write here will appear in the confirmation email sent to the customer, team member, and merchant for that service.
Use this for:
Special instructions
Location info
Policies and what to bring
What to expect during the appointment
Go to: Sesami > Team / Resources > [Select a team member or resource] > Advanced > Notifications > Event Notes
These notes are added to the confirmation email when that resource is booked.
Great for:
Personal greetings from the team member
Team-specific instructions
Language preferences
Keep service and resource naming consistent so customers always know what they're booking
Test emails on both desktop and mobile before going live
Preview by making a test booking with your own email address
For fully custom email templates, reminders, thank-you notes, and SMS, use Sesami Flows — often paired with Klaviyo for email marketing.
With Flows you can:
Design fully custom email templates
Send appointment reminders at any timing
Trigger follow-up and review-request emails
Integrate with your existing marketing stack
Sesami Flows does not support attachments, so Flow-based emails won't include the default .ics calendar file. See Notification Emails for details.
Notification Emails — default email behavior and who gets notified
Sesami Flows — advanced email and SMS automation
Sesami Flows and Klaviyo — send emails via Klaviyo
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