Customizing Notification Emails

You can add a personal touch to the confirmation emails your customers, team members, and merchants receive — without needing to write custom templates.

Two Places to Customize

1

Appointment Details (per service)

Go to: Sesami > Services > [Click on a service] > Appointment Details

Anything you write here will appear in the confirmation email sent to the customer, team member, and merchant for that service.

Use this for:

• Special instructions

• Location info

• Policies and what to bring

• What to expect during the appointment

2

Event Notes (per resource)

Go to: Sesami > Team / Resources > [Select a team member or resource] > Advanced > Notifications > Event Notes

These notes are added to the confirmation email when that resource is booked.

Great for:

• Personal greetings from the team member

• Team-specific instructions

• Language preferences

Tips

• Keep service and resource naming consistent so customers always know what they're booking

• Test emails on both desktop and mobile before going live

• Preview by making a test booking with your own email address

Need More Advanced Customization?

For fully custom email templates, reminders, thank-you notes, and SMS, use Sesami Flows — often paired with Klaviyo for email marketing.

With Flows you can:

• Design fully custom email templates

• Send appointment reminders at any timing

• Trigger follow-up and review-request emails

• Integrate with your existing marketing stack

Sesami Flows does not support attachments, so Flow-based emails won't include the default .ics calendar file. See Notification Emails for details.

Related

• Notification Emails — default email behavior and who gets notified

• Sesami Flows — advanced email and SMS automation

• Sesami Flows and Klaviyo — send emails via Klaviyo