Notification Emails

When an appointment is booked or modified, Sesami can send notification emails to:

• The merchant

• The customer

• The assigned resource (commonly a team member)

In Sesami, team members are a Resource type (resources can also be rooms, equipment, etc.).

When Notifications Are Sent

Emails are automatically sent when an appointment is:

• Created — new booking confirmation

• Rescheduled — by the customer or by a store admin

• Canceled — by the customer or by a store admin

• Reassigned — when a different resource is assigned

Who Gets Notified and How to Manage It

For Merchants and Customers

Go to: Sesami > Settings > Email Confirmations and Calendar Events

Here you can toggle:

1. Send to merchant

2. Send to customer

When enabled, both will receive an email with appointment details and a calendar event.

For Team Members / Resources

Go to: Sesami > Team / Resources > [Select a team member or resource] > Advanced > Notifications

Enable Email confirmations and calendar events to this team member. The resource will then receive email updates any time an appointment involving them is created or modified.

Calendar Event Attachment (.ics)

Sesami's default emails include a calendar event file (.ics) that recipients can import into:

• Google Calendar

• Outlook

• Apple Calendar

• Any other calendar app

Sesami Flows does not support attachments, so Flow-based emails won't include the .ics file. If you need .ics attachments, use Sesami's default emails.

Resending a Booking Confirmation

Need to resend a confirmation email?

• Available on Pro plans and up

• Requires Booking Management to be activated (allows customers to reschedule via email)

Once enabled, you'll see the option to resend confirmation emails directly from the Sesami Calendar.

Customizing Emails

For more control over email content, see Customizing Notification Emails.

For fully custom emails, reminders, and SMS — consider using Sesami Flows with an ESP like Klaviyo.

FAQ

Is there SMS or text confirmation/reminder for bookings?

Yes — use Sesami Flows with an ESP (Email service provider) integration such as Klaviyo to send SMS confirmations and reminders.

Can I customize the sender name and email?

On Pro plans and above, you can remove Sesami branding, which changes the sender name. For fully custom sender addresses, use Sesami Flows with your own ESP (Email service provider).

Related

• Customizing Notification Emails — per-service and per-resource email notes

• Sesami Flows — advanced automation and custom emails

• Sesami Flows and Klaviyo — email and SMS via Klaviyo