# Notification Emails

When an appointment is booked or modified, Sesami can send notification emails to:

* The **merchant**
* The **customer**
* The assigned **resource** (commonly a team member)

{% hint style="info" %}
In Sesami, **team members are a Resource type** (resources can also be rooms, equipment, etc.).
{% endhint %}

## When Notifications Are Sent

Emails are automatically sent when an appointment is:

* **Created** — new booking confirmation
* **Rescheduled** — by the customer or by a store admin
* **Canceled** — by the customer or by a store admin
* **Reassigned** — when a different resource is assigned

## Who Gets Notified and How to Manage It

### For Merchants and Customers

Go to: **Sesami > Settings > Email Confirmations and Calendar Events**

Here you can toggle:

1. Send to merchant
2. Send to customer

When enabled, both will receive an email with appointment details and a calendar event.

### For Team Members / Resources

Go to: **Sesami > Team / Resources > \[Select a team member or resource] > Advanced > Notifications**

Enable **Email confirmations and calendar events to this team member**. The resource will then receive email updates any time an appointment involving them is created or modified.

## Calendar Event Attachment (.ics)

Sesami's default emails include a calendar event file (`.ics`) that recipients can import into:

* Google Calendar
* Outlook
* Apple Calendar
* Any other calendar app

{% hint style="warning" %}
**Sesami Flows does not support attachments**, so Flow-based emails won't include the `.ics` file. If you need `.ics` attachments, use Sesami's default emails.
{% endhint %}

## Resending a Booking Confirmation

Need to resend a confirmation email?

* Available on **Pro plans and up**
* Requires **Booking Management** to be activated (allows customers to reschedule via email)

Once enabled, you'll see the option to resend confirmation emails directly from the Sesami Calendar.

## Customizing Emails

For more control over email content, see [Customizing Notification Emails](/notifications/customizing-notification-emails.md).

For fully custom emails, reminders, and SMS — consider using [Sesami Flows](/automations/sesami-flows.md) with an ESP like [Klaviyo](/automations/sesami-flows-and-klaviyo.md).

## FAQ

<details>

<summary>Is there SMS or text confirmation/reminder for bookings?</summary>

Yes — use [Sesami Flows](/automations/sesami-flows.md) with an ESP (Email service provider) integration such as [Klaviyo](/automations/sesami-flows-and-klaviyo.md) to send SMS confirmations and reminders.

</details>

<details>

<summary>Can I customize the sender name and email?</summary>

On Pro plans and above, you can remove Sesami branding, which changes the sender name. For fully custom sender addresses, use Sesami Flows with your own ESP (Email service provider).

</details>

## Related

* [Customizing Notification Emails](/notifications/customizing-notification-emails.md) — per-service and per-resource email notes
* [Sesami Flows](/automations/sesami-flows.md) — advanced automation and custom emails
* [Sesami Flows and Klaviyo](/automations/sesami-flows-and-klaviyo.md) — email and SMS via Klaviyo


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