> For the complete documentation index, see [llms.txt](https://help.sesami.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sesami.co/pt/comecar/onboarding/troubleshooting/safari-cookies.md).

# Cookies do Safari

As funcionalidades de privacidade do Safari podem bloquear alguns cookies e fazer com que os fluxos de reserva se comportem de forma inesperada.

## Sintomas

* Botões sem responder
* Mensagens de sessão expirada
* Detalhes do cliente que não se mantêm entre etapas

## Ações recomendadas

{% stepper %}
{% step %}

#### Modos de teste

Teste o fluxo de reserva no Safari **Privado** e modo normal.
{% endstep %}

{% step %}

#### Definição de resolução de problemas

Peça ao cliente para desativar temporariamente “Impedir rastreamento entre sites” (apenas para resolução de problemas).
{% endstep %}

{% step %}

#### Verificação da loja

Confirme que a loja é Online Store 2.0 com o embed do Sesami ativado.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
Se o problema só acontecer no Safari e não no Chrome, muitas vezes está relacionado com cookies/rastreamento.
{% endhint %}


---

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