> For the complete documentation index, see [llms.txt](https://help.sesami.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sesami.co/zh-cn/kai-shi-shi-yong/onboarding/troubleshooting/safari-cookies.md).

# Safari Cookie

Safari 的隐私功能可能会阻止某些 cookie，并导致预订流程出现异常行为。

## 症状

* 按钮无响应
* 会话已过期消息
* 客户详情在步骤之间未能保留

## 建议的操作

{% stepper %}
{% step %}

#### 测试模式

在 Safari 中测试预订流程 **私密** 模式和普通模式。
{% endstep %}

{% step %}

#### 故障排除设置

请客户暂时停用“防止跨站跟踪”（仅用于排查问题）。
{% endstep %}

{% step %}

#### 店面检查

确认店面为已启用 Sesami 嵌入的 Online Store 2.0。
{% endstep %}
{% endstepper %}

{% hint style="info" %}
如果问题只在 Safari 上发生，而在 Chrome 上没有，通常与 cookie/跟踪有关。
{% endhint %}


---

# Agent Instructions
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```
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