# Safari Cookie

Safari 的隐私功能可能会阻止某些 cookie，并导致预订流程出现异常行为。

## 症状

* 按钮无响应
* 会话已过期消息
* 客户详情在步骤之间未能保留

## 建议的操作

{% stepper %}
{% step %}

#### 测试模式

在 Safari 中测试预订流程 **私密** 模式和普通模式。
{% endstep %}

{% step %}

#### 故障排除设置

请客户暂时停用“防止跨站跟踪”（仅用于排查问题）。
{% endstep %}

{% step %}

#### 店面检查

确认店面为已启用 Sesami 嵌入的 Online Store 2.0。
{% endstep %}
{% endstepper %}

{% hint style="info" %}
如果问题只在 Safari 上发生，而在 Chrome 上没有，通常与 cookie/跟踪有关。
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.sesami.co/zh-cn/kai-shi-shi-yong/onboarding/troubleshooting/safari-cookies.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.