When an appointment is booked or modified in Sesami, a notification email can be sent to the merchant, customer, and team member.
The default notifications are set as event alerts that can be customized easily. The email includes a calendar event file (.ics) to be imported to your calendar of choice.
*We currently have an integration with Google Calendar and Sesami.
For more information, please access the Google Calendar help page.
You might want to check this article too: How do I manage notifications
Activating the email notifications:
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Merchant and Customer
Sesami > Settings > Notifications: Email confirmations and calendar events
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Team member
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Modifications- rescheduling, cancellation or reassigment.
If the appointment is modified, either by the Store Admin or Customer, a notification will be sent.
Check some examples:
- Email sent to the Customer when an appointment was Rescheduled
- Email sent to the Customer when an appointment was Canceled
- Email sent to the Team member when an appointment was Reassigned/Rescheduled
Resend the Booking confirmation email
- To resend the email confirmation, you will need to be on the Medium plan or above.
- Activate the Booking management link for customers - Reschedule
- Then, you will have the option to resend confirmation emails to your customers through Calendario Sesami.
+Appointments Confirmations, Reminders and more
With the Sesami Flows you can create the notifications such as booking confirmations, reminders, or thank-you messages. Sesami Flow also lets you integrate Sesami with Klaviyo.