Prevention

One particular issue we have been having with client booking in Sesami is when these bookings are assigned to "no one" on the Sesami app. This help page will showcase two different methods that you can employ on your Shopify theme and Sesami app to prevent this issue from happening on your account.

There are two main preventative measures we recommend doing:

Hiding quantity on the product booking template liquid file and/or
Using Sesami's group appointment feature.

Hide Quantity on Theme

The first method we recommend is to simply hide the quantity either on the theme options or directly on the liquid theme files by editing the code. Hiding the quantity on your Sesami booking product will ensure that a single order add to cart action by your client equates to one booking slot in the Sesami App.

Depending on your theme and level of expertise, you might want to consult your web developer or theme developer for feedback and help as you might be required to make code changes on your theme.

Here are some Shopify support pages on how to hide quantity on theme files:

If you are unable to successfully hide the quantity variable in your Shopify product booking page, please contact us.

Sesami's Group Appointment Feature

The second method we recommend is to utilize our group appointment booking feature under:

Sesami > Services > [click on a service] > Group Appointments

By using our group appointment feature, the number of reservations per time slot will be limited to the max number of bookings that you set. This will enable an app check to make sure that there is actually a slot for the client to book and a team member to assign it to.

For more information about our group appointment feature: Group Appointments

Extra Preventive Measures

Navigate to: Sesami > Settings
Enable both "Reservation period" and "Validate appointments in cart".

Prevention

Hide Quantity on Theme

Sesami's Group Appointment Feature

Extra Preventive Measures

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