Help Center

Sesami Overview

• What is Sesami?
• How do I sign up for Sesami? Does Sesami require a Shopify store?
• How much does Sesami cost? Is it free?
• What type of businesses use Sesami?
• What is included in the free plan?
• Can someone walk me through a demo of Sesami?

Account Set-Up

• How do I set up my Sesami account?
• How to Setup Google Calendar Sync
• Common Installation Issues
• Custom Integration (Priority Development Support)
• Compatibility (browsers, themes, & apps)
• How do my team members login?

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Appointments and Bookings

• Group Appointments
• Cancellation and Rescheduling
• How can I cancel or reschedule an appointment?
• Manual Booking for Customers
• Adding online meeting and conferencing links
• How can I have buffer times between bookings?

Calendar and Availability

• How do I set up or edit my team time availabilities?
• How do I set up or edit my Service Hours Availabilities? (Paid Plan Only)
• How can I block off certain dates or times?
• How can I limit the number of days clients can book an appointment in advance?

Emails & Notifications

• Can I customize the emails sent by Sesami?
• How do I manage notifications?
• Enabling team member notifications

Account Settings

• Enabling or disabling Sesami
• How do I remove Sesami branding?
• Enabling Reservation Period
• Validate appointments in cart
• Timezones
• Reports and Appointments Export (PRO PLAN ONLY)

Customizations

• How do I manually install Sesami on my theme?
• How do clients skip the cart and checkout?
• Customizing the style of the Sesami button
• Adding forms to your service
• How can I add customized info for products?
• Edit your shopify confirmation email to include product options.

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As a Customer

• As a customer, how do I reschedule an appointment?
• As a customer, how do I book an appointment?
• As a customer, why am I seeing an invalid link error page?
• How can I book multiple appointments?

Sesami Subscription & Billing

• How do I remove Sesami from my store?
• When do I get charged for my subscription?
• What is your refund policy?
• Are there discounts for non-profit or start-ups?

Troubleshooting

• I don't see any time availability in my calendar!
• Troubleshooting "Assigned to: No one" caused by invalid order
• Troubleshooting "Assigned to: No one" caused by invalid quantity
• Safari errors / Safari is telling to enable cookies!
• Internet Explorer issues
• My timezones are not correct!

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