Help Center

Sesami Overview

• What is Sesami?
• How do I sign up for Sesami? Does Sesami require a Shopify store?
• How much does Sesami cost? Is it free?
• What type of businesses use Sesami?
• What is included in the free plan?
• Can someone walk me through a demo of Sesami?

Account Set-Up

• How do I set up my Sesami account?
• How to Setup Google Calendar Sync
• Workflow Setup: In-Store Appointments
• Common Installation Issues
• Compatibility (browsers, themes, & apps)

Appointments and Bookings

• Group Appointments
• Cancellation and Rescheduling
• How can I cancel or reschedule an appointment?
• How can I book multiple appointments?
• Adding online meeting links (zoom)
• How can I have buffer times between bookings?

Calendar and Availability

• How do I set up or edit my time availabilities?
• How can I block off certain dates or times?
• How can I limit the number of days clients can book an appointment in advance?

Emails & Notifications

• Can I customize the emails sent by Sesami?
• How do I manage notifications?
• Enabling team member notifications

Account Settings

• Enabling or disabling Sesami
• How do my team members login?
• Team members booking options
• How can I remove a service?
• How can I add or remove a team member?
• How do I remove Sesami branding?

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Customizations

• How do I manually install Sesami on my theme?
• How do clients skip the cart and checkout?
• Customizing the style of the Sesami button
• Adding forms to your service
• How can I add customize info for products?
• Edit your shopify confirmation email to include product options.

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As a Customer

• As a customer, how do I reschedule an appointment?
• As a customer, how do I book an appointment?
• As a customer, how do I book multiple appointments?
• As a customer, why am I seeing an invalid link error page?

Sesami Subscription & Billing

• How do I remove Sesami from my store?
• When do I get charged for my subscription?
• What is your refund policy?
• Are there discounts for non-profit or start-ups?

Troubleshooting

• Troubleshooting "Assigned to: No one" caused by invalid order
• Troubleshooting "Assigned to: No one" caused by invalid quantity
• Safari errors / Safari is telling to enable cookies!
• Internet Explorer issues
• Accelerated checkouts and dynamic checkout buttons
• My timezones are not correct!

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